Professional Services & Software Support
Make the ideal system a reality.
Warehouse and logistics systems are much more than just software. These systems are complex with implementation, training and support as absolute requirements to success.
Successful deployment requires a detailed project plan that defines the when, where, how and why of everything about the current physical environment, on-going business requirements and prioritization of system go-live.
Cadre Implementation Services goes beyond installing a system. We start by evaluating the physical network, external communications, and hardware/platform options, whether on-site or hosted. We review each system component and how it’s integrated with other internal and external systems. Then we look at the existing data resources and how they can be migrated to newer systems.
As systems are implemented, customer personnel are involved every step of the way. This on-going training provides familiarity, confidence and ownership of the system by both internal users and IT personnel. Tests are conducted throughout the process to ensure system and data accuracy.
CADENCE SERVICE SUPPORT
ONGOING SUPPORT FROM A CADRE YOU CAN DEPEND ON.
Having a successful software solution goes beyond installation and implementation. Cadre Technologies offers full product support to help you troubleshoot your system, implement new features, and identify potential areas of product improvement. Whether you’re speaking to a support consultant over the phone or conversing via email, our staff is trained to look at the whole picture, not merely the question being asked. This helps ensure that your system stays optimized for your business and runs smoothly and continually.
BY PHONE AND ONLINE
Our support organization is always available to you during normal business hours, but we also offer an optional support plan to assist after-hours and via a paging service. For those who prefer a more “self-service” option, our support website provides timely articles and product updates available only to current Cadre support customers. Client login
Cadre is here to help you get the most out of your systems. During implementation we strive to provide guidance and training to achieve self sufficiency for on-boarding new customers and facilities. But when new challenges require advanced business consulting and business process improvements, Cadre’s professional service team can help. We will help you review new requirements, best practices, process changes/improvements and even changes to reporting, labels, etc.
TRAINING PROGRAMS TO GET EVERYONE UP TO SPEED.
System and user training are essential to the successful operation and personalization of a new system. With Cadre, IT personnel and users are given formal training and hands-on system test-drives of the new Cadence Fulfillment software.
ON-SITE, OFF-SITE, ANYTIME
Training materials are provided so that Cadre Technologies can train new personnel without scheduled training sessions. Training is available both in classroom sessions at a Cadre Technologies facility and on-site at the customer location.