Manage orders from all sources with software that connects the customer to the warehouse.
The Cadence Order Management System (OMS) eliminates the need for a separate host system for order entry and order management. We've built the whole process directly into the Cadence Warehouse Management System (WMS) via Cadence Order Management software by using the same database that runs the warehouse. That means product information is precisely matched between order entry, the web, and warehouse inventory in real time. This consistency makes Cadence OMS significantly more accurate than a system that relies on an interface between separate systems.
Superior Order Management
Cadence order management software organizes electronic product catalogs of warehouse inventory which are specific to each client and customer who needs to order products. Catalog and order entry are rules-based to establish unique relationships for individuals and groups of customers.
Take control of the order management process with Cadence. Cadence OMS allows you to process credit card orders, calculate sales tax, and manage back-orders, customer allocations and many more call-center and web-order entry requirements.
- Capture and enter orders directly into the warehouse. With Cadence OMS, sales and customer service representatives know immediately whether products are available, from local, remote and virtual warehouses. It also delivers customer information to Cadence warehouse and transportation systems, helping you achieve and maintain superior levels of service.
- Multiple sources, one format. Cadence Order Management not only accepts orders from multiple sources. It also puts them into a consistent format for processing in the warehouse.
- Integrate customer specific rules without programming. Cadence Rules Manager allows for the creation and execution of specific business rules into Cadence OMS without the need for programming. These rules can be used to control sourcing, item control, carrier and other information.
- Phone/fax orders/call center. Give customer service reps real-time information about every order for every customer – as well as all account information, inventory availability, ship-to/bill-to, price and product information via account specific catalogs.
- Voice response. The same catalogs and customer records (orders, contact, credit and preference information) are accessible by secure telephone access with Cadre's Cadence Interactive Voice Response System. Now customers can process orders and manage accounts via normal telephone access.
- EDI messaging and order receiving. Cadre has partnered with Boomi, Inc. to provide standard EDI.
- Batch/real-time system interface, XML, Flat-file, .Net, and other system interface formats are available.
Works in concert with Cadence Web Orders/Web Access
- Individual website hosting/with themes for each of your clients
- Real-time, customer specific product/price catalogs (including individual account allocations)
- Real-time inventory availability (status, price, and product information)
- Full order entry functionality including account information.
|
